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Gill Education

Modern Office Technology and Administration 5th Edition Gill and MacMillan

Item Lookup Code: 9780717159680


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Fully revised edition of this popular and well-established textbook, which reflects the requirements of the Level 5 modules Information and Administration [5N1389] and Reception and Frontline Office Skills [5N1407].
Unit 1: The Business Working Environment
Presents the various legal structures for companies and defines departmental functions within a business.
Includes updates to employment, health and safety, and data protection legislation to reflect new EU directives.
Unit 2: Receptionist and Office Administrator Duties
Outlines developments in switchboard technology, shared electronic diaries and Microsoft Office Outlook 2013 calendar and task modules.
Details recent developments in financial transaction activities.
Includes adjustments to payroll calculations and business transactions.
Unit 3: Information Technology Infrastructure
Reflects developments in computer hardware and office software MS Office Professional 2013, database methods, web security issues and viruses.
Introduces cloud computing and social computing.
Unit 4: Postal, Electronic and Mobile Communication
Presents updates on postal services, charges and online business solutions.
Reflects changes in the Microsoft Outlook 2013 email system and advances in mobile communications.
Unit 5: Filing and Retrieving Information
Outlines developments in Electronic Document Management (EDM) and security of files through encryption.
Written For:
Information and Administration Level 5 module [5N1389], as part of:
Office Administration 5M1997
Information Processing 5M2067
Marketing 5M2069
Business Studies 5M2102
Business Administration 5M2468
Health Service Skills 5M3782
Reception and Frontline Office Skills Level 5 module [5N1407], as part of:
Office Administration 5M1997
Hospitality Operations 5M2083
Business Administration 5M2468
Community Health Services 5M4468
Tourism with Business 5M5011
Table of Contents
UNIT 1 The Business Working Environment
Chapter 1 Business Organisations and Functions
Chapter 2 Office Functions, Design and Equipment
Chapter 3 Legislation in the Workplace
UNIT 2 Receptionist and Office Administrator Duties
Chapter 4 Receptionist Duties
Chapter 5 Planning, Administrative and Accounting Activities
Chapter 6 Business Transactions

Chapter 7 — Meetings

UNIT 3 — Information Technology Infrastructure

Chapter 8 — Computer and Peripheral Devices

Chapter 9 — Computer Software

Chapter 10 — Networks, Cloud Computing and Social Media

Chapter 11 — Information Systems

UNIT 4 — Postal, Electronic and Mobile Communication

Chapter 12 — Post and Postal Services

Chapter 13 — Electronic and Mobile Communication

Chapter 14 — Manual Filing Systems

Chapter 15 — Electronic Document Management (EDM)



Appendix — Blank Documents for Business Transactions

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